Last updated: May 8, 2026
1. Who We Are
BYC.lk ("Before You Come") is operated by Perfect Holidays (Pvt) Ltd, a company registered in Sri Lanka. When you use BYC.lk, you're trusting us with your data. This policy explains what we collect, why we collect it, and what we do with it.
2. What Data We Collect
Information you provide
- Search queries — When you ask BYC a travel question, we store your query and our response to improve answer quality and analyse usage patterns.
- Contact form submissions — If you use our contact form, we collect your name, email address, and message.
Information collected automatically
- IP address — Used for country-level analytics and abuse prevention. We may look up your country code from your IP address.
- Browser and device information — Standard web server logs include browser type, referring page, and operating system.
- Cookies — We use minimal cookies for basic functionality. We do not use tracking cookies or third-party advertising cookies.
3. How We Use Your Data
We use your data for the following purposes:
- To answer your travel questions accurately
- To improve the quality of our AI responses
- To understand which destinations and topics our users care about
- To respond to your enquiries via our contact form
- To monitor and prevent abuse of our systems
4. Data Sharing
We do not sell your personal data. We do not share your information with third parties for marketing purposes. We may share aggregated, anonymized data (e.g., "X% of users ask about Ella") publicly or with partners, but this data cannot identify you or any individual.
We use standard third-party services to operate BYC.lk. These include AI model providers for answering your questions and services for basic analytics. All data is handled in accordance with this privacy policy.
5. Data Retention
We retain your search queries indefinitely to improve our AI system and train better responses. Contact form submissions are retained for customer service purposes and deleted after 12 months. You may request deletion of your data at any time by contacting us.
6. Your Rights
If you are in the European Union, California, or other jurisdictions with data protection laws, you have the following rights:
- Right to access — Request a copy of the data we hold about you
- Right to rectification — Correct inaccurate data
- Right to erasure — Request deletion of your data
- Right to restrict processing — Limit how we use your data
- Right to data portability — Receive your data in a machine-readable format
To exercise any of these rights, use our contact page. We will respond within 30 days.
7. Cookies
BYC.lk uses minimal cookies. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that identify you personally. Session cookies may be used for basic functionality. You can disable cookies in your browser settings, though this may affect some functionality.
8. Data Security
We implement reasonable technical and organizational measures to protect your data. However, no internet transmission is 100% secure. We use HTTPS encryption for all data in transit and follow industry best practices for data storage.
9. Children's Privacy
BYC.lk is not intended for users under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us and we'll delete it.
10. Changes to This Policy
We may update this privacy policy occasionally. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be notified via a notice on our homepage.
11. Contact
Questions about this privacy policy? Use our contact page to get in touch.
Perfect Holidays (Pvt) Ltd, Sri Lanka